Excellence resorts are adults-only all-inclusive luxury resorts. There are 4 located in the Caribbean area, two in Mexico, 1 in Jamaica, and 1 in Punta Cana. For the second time in two years we have vacationed at Excellence Riviera Cancun in the Mayan Riviera, Mexico.
We had the opportunity to also stay at Excellence Playa Mujeres as Excellence Club guests. This review is of both resorts
Excellence Riviera is located on the Mayan Coast of Mexico just south of Puerto Morelos, and 20 minutes from the
lovely Playa Del Carmen.
Our first trip was for our wedding two years ago, and Excellence Riviera Cancun did not disappoint. We were met with wonderful service, and beautiful grounds. We had a fantastic experience and have recommended this resort ever since.
Fast forward to February 2011, and some things have changed. While the grounds were still beautiful (although stinky in the mornings with the sewage water they water the grounds with), and the service of the employees still courteous and professional, there were a few things lacking.
For one, the condition of the rooms has deteriorated in the past two years. The shower had a mildew scent, and the walls could use a fresh coat of paint. This was the same in our friends’ room. Unfortunately, the resort doesn’t hire enough staff, which is surprising because there were many more vacationers. The staff they have are rushing to no end, while people are still left waiting. I felt bad for them. Some people can be rude if they’re waiting too long. The employees do not deserve the attitude. The management does.
The entertainment aspect has also declined. Two years ago, there would be Texas Hold’em poker tournaments twice per day. This was a lot of fun, because there were drinking rules involved. Apparently, some clients complained about the noise. WTF? You’re outside in the sunshine with plenty of space to go
and relax anywhere. I can’t believe that people complained. Now they only hold them twice per week, and we couldn’t make it because we’d planned excursions with friends those days. The employee that was in charge of poker spoke to us, and informed us of all this(Luckily my husband is half Mexican). In addition, he told us of the new social manager, who really isn’t social at all. I remember the old social manager, and he was incredibly talented, and lots of fun. It’s really a shame, but I hope he got himself an even better job.
The theatre at nights would have hour-long shows in the evenings. This year, the shows felt very rushed, and cut short. Nor were they nearly as spectacular. I remember really being awed by the shows, and couldn’t believe that I was getting this all included; especially the circus night. This time around, I
was very unimpressed.
The food at the Excellence Riviera Cancun is always delicious. This is what drove us to go back to the same resort. Their food quality has not diminished in the slightest, nor has their drinks. The Excellence resorts provide all types of alcohol, and have no extra charges for premium drinks. With their 8 à la Carte restaurants, you don’t ever get tired of the food. The chefs are amazing.
Near the end of our trip, we received an offer to switch resorts. Why? Well because they’d overbooked, and needed to free up space. How disorganized is that? We of course had the option, and were not forced or anything, and for the switch, we would get to experience the ‘Excellence Club’ at no extra charge, and see the resort at Playa Mujeres. Since our friends were leaving and we had two days left, we took up their offer. Why not try something new?
Excellence Playa Mujeres is to the north of Cancun, on the tip of the coast. It appeared to be the final resort on that coastline.
Excellence Playa Mujeres is a newer resort. It is laid out quite similarly to the Riviera one, but has a more modern look to it. The ocean is warmer because the water is shallower, but the sand has a bit more debris in it, and isn’t quite as soft. That being said, the sand in the ocean is not obstructed by any rocks to hurt your feet, whereas there are said rocks at Riviera.
As mentioned, we got upgraded to the Excellence Club. Typically, this costs around $1000 more per person. Our room was beautiful with a corner L-shaped white couch, a jacuzzi hot tub on the balcony, and a bed on the balcony. The room was larger, and had a walk-in closet. Not that we really hung anything. The shower was very clean, and had much newer tiles. In addition, the shower had a window so that you could see the flat screen TV in the living room while still maintaining privacy. It had a ceiling shower head, and, a separate moveable shower head with a seat. The double sinks were separate fashionable bowl sinks. Very ‘InStyle’.
The service was very slow. Even slower than at Riviera. When we accepted the deal, we were told that we’d receive our room right away. Upon arrival, we quickly learned this was not the case. After staling our group(a few couples took
the offer) in the lobby for 25 minutes or so, they brought us to the excellence club’s separate check in counters. There was a large lobby living room, with TVs, plenty of snacks and desserts, a bar, and newspapers. So what? We’d like our rooms please, so we can hit up the beach, right? More waiting. About around 30 minutes later, we checked in, and were told that our room would be ready, in 1 hour. We left our prior resort at 11:00am. The distance is 40 minutes. It was 12:30 when we were told 1 hour. So, luckily, we’d packed our bathing suits in our light travel bags, and went to the beach, making sure to stop at a bar on the way.
We got to the Excellence Club’s members only beach, and received full service, with a concierge who grabs your towels, and lays them out on your chosen bed, or cushioned sunbathing chairs. Quite nice. We then ordered lunch the waitress that came by, and chose guacamole, and Mexican salsa with tortilla chips while enjoying the sun and ocean breeze from. That was also rather nice, although possible at the former resort. We went back to try and get our rooms at 1:45pm or so. Our rooms were just about ready, so, they called for a concierge to ‘transport’ us, and off we went after we waited another 5 minutes for this man. No biggie there. We got to our room, were both awed, and almost forgot about the wait(s).
That is, until around an hour in a half later when we were still waiting for our luggage to get to our rooms. We wanted to shower and change, oh, and use that jacuzzi hot tub with champagne! But, nooo, we couldn’t get our shampoos, etc, and called the concierge twice with promises but no results. Finally, my husband went down to the concierge, and saw the man that walked us to our room. He was shocked that we didn’t have our stuff and vowed to do something about it.
The next day, he came and found us on the beach, and offered to meet my husband. They met, and he offered us a complimentary couples spa water massage package.
The rest of our time spent at Playa Mujeres was wonderful. We relaxed on the beach, enjoyed the sunshine, and had delicious dinner meals. The room service food wasn’t quite up to par, actually, my late night sandwich sucked big time. A big disappointment.
Although there are both ups and downs to both resorts, the resort that I would prefer going back to, would be Excellence Riviera Cancun. That resort has very fond memories for us, and we’ve met some very wonderful people there. The staff are always friendly, and don’t ever seem fake. I think the Cancun atmosphere is quite different than the Mayan Coast, and Excellence Riviera has a much greater amount of the Mexican cultural charm.
~Darleya~